Refund policy

At Nythea, we aim to provide a clear and fair refund process. This policy explains when refunds, replacements, or returns may apply.

60-Day Money-Back Guarantee

You may request a refund within 60 days of the delivery date.

This policy applies to both opened and unopened bottles. In most cases, a return is not required for standard refund requests. For damaged, defective, or incorrect items, we may request photos to verify the issue and, if needed, provide return instructions.

Eligibility

You are eligible for a refund if:

• Your request is submitted within 60 days of delivery
• The product is opened or unopened
• The item was purchased directly from nythea-shop.com

How to Request a Refund

To request a refund, please contact us at support@nythea-shop.com within 60 days of delivery and include:

• Your order number
• A brief explanation of the request (optional)

We respond to all requests within 24–48 hours.

Refund Options

1. Standard Refund (60-Day Guarantee)

If you are not satisfied with your purchase within 60 days of delivery:

• You will receive a full refund of the product price
• In most cases, no return is required
• Original shipping costs are not refunded

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

You may choose between:

Replacement (no additional cost)

• A replacement will be sent at no cost
• We may request photos to verify the issue
• A return is usually not required

Full refund

• Full refund of the product price
• Original shipping costs are refunded
• If a return is required, a prepaid return label will be provided

Return Shipping Costs

• Standard refund requests:
  Returns are not required in most cases. If a return is requested, the customer is responsible for return shipping costs.
• Damaged, defective, or incorrect items:
  If a return is required, we provide a prepaid return label at no cost.

Refund Processing Time

Refunds are processed within 7 business days after approval.
Your payment provider may require additional time to post the refund.

Refund Method

Refunds are issued to the original payment method used at checkout, including:

• Credit or debit card
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

Refund Amount

Standard refunds

• Product price: fully refunded
• Original shipping: not refunded

Damaged, defective, or incorrect items

• Product price: fully refunded
• Original shipping: fully refunded
• Return shipping: covered by us if applicable

Exchanges

We do not offer exchanges for opened products.

For damaged, defective, or incorrect items, we may offer either a replacement or a refund depending on the situation.

Order Cancellations

Before shipment
Orders can be canceled within 24 hours of purchase if they have not entered processing.

After shipment
Orders cannot be canceled once shipped. You may request a refund after delivery under this policy.

Return Address

Please do not send returns without contacting us first.

Return addresses may vary depending on the situation. To receive instructions, please contact support@nythea-shop.com with your order number.

Unauthorized returns may delay processing.

Contact Us

For any questions regarding returns, refunds, or replacements, please contact:

• Email: support@nythea-shop.com
• Phone: +1 (329) 216-0524
• Business Hours: Monday to Friday
• Response Time: 24–48 hours

Policy Updates

We may update this Return & Refund Policy from time to time. Updates will be posted on this page.